NOTE: This portfolio site is out of date. Since 2014, I've been working in data and product operations for companies that run mystery shopping missions and independently collect data to measure and benchmark online retailers across the entire service delivery chain, from phone, email, chat and social media support to shipping, returns and usability performance.
I'm an interaction designer based in the San Francisco Bay Area who has been working with graphical user interfaces since 1996. I have assisted a number of companies in the analysis and design of their interfaces for desktop applications, web-based applications and websites. This work has covered every facet from task analysis, information architecture, and visual design to developing user-interface guidelines documents and planning and conducting usability testing.
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